| Company Name |
Country |
Company Details |
| The Performance Edge |
USA |
Mystery Shopping services. Customer Service Feedback. Online application. |
| Performance in People |
UK |
UK-based telephone and video mystery shopping services. |
| Premier Service Inc |
USA/Canada/PR |
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico. |
| Presence |
France/Worldwide |
Specialists of network assessments. |
| Quality Assessments |
USA |
Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling. |
| Quality Eye |
UK |
A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector. |
| Quality Works |
USA |
A market research organization that conducts surveys and mystery shopping. |
| Reality Check |
USA |
Shopper evaluations. Apply online. |
| Retail Maxim |
UK |
UK-based mystery shopping services including competitor visits and internet and telephone shopping. |
| Retail Rapport |
USA |
Mystery shopping agency. List of services, details about applying, and contact information. |
| Retail Track |
USA |
Retail, service, hospitality and call center mystery shopping. |
| Richey Internetaional |
USA |
Quality management programs to enhance performance, measure product quality, and maintain brand stature. |
| Satisfaction Services |
USA |
Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available. |
| Schryver Enterprises |
USA |
Develops and customizes training courses in customer satisfaction, and provides mystery shopping services. |
| Second to None |
USA |
Full service mystery shopping solutions. Apply online. |
| Experience Exchange |
USA |
Mystery shopping services. Apply online |
| The Secret Shopper Company |
USA |
Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers. |
| Service Sleuth |
USA |
Services offered, staff, contact details, and shopper application. |
| Sensor Quality Management |
USA |
Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers. |
| Service Alliance |
USA |
Provides mystery shopping services to a variety of industries throughout the United States. |
| Service Check |
USA |
Customer service audits performed throughout North America. |
| Service Evaluation Concepts |
USA |
Provides a comprehensive solution for keeping on top of the front line. |
| Service Excellence |
USA |
Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients. |
| Service Intelligence |
USA |
Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America. |
| Service Performance Group |
USA |
Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria. |
| Service Sense |
USA |
Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers. |
| ServiceTrac |
USA |
National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services. |
| SG Marketing Group |
USA |
Company description, services offered, and online shopper application. |
| The Shadow Agency |
USA |
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information. |
| Shop 'N Check |
USA |
Mystery shopping and market research services for customer satisfaction measurement. |
| Shopper Anonymous |
Australia |
Australian mystery shopping organization. |
| Shopper's View |
USA |
Provides mystery shopping on site and by telephone to the retail industry. Online application. |
| Shopper's Critique |
USA |
Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information. |
| Shoppers Inc. |
USA |
Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource. |
| Sinclaire Service Assessments |
USA |
Company provides mystery shopping services throughout the U.S. and abroad. Site includes a sign-up area for shoppers. |
| Sneak Peak |
USA |
Offers a variety of customized mystery shopper and caller services. |
| Speedmark Information Services |
USA |
Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application. |
| A Step Above |
USA |
Florida-based service evaluations to varied industries. |
| Sutter Marketing |
USA |
Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information. |
| In Touch |
Canada |
In-Touch Shoppers, a division of In-Touch Survey Systems (www.intouchsurvey.com), provides full service mystery shop programs in Canada in both English and French |
| Video Eyes |
USA |
Hidden camera video captures real-time employee interactions to improve customer service, sales, and other target areas. |
| Mystery Shopping Canada |
Canada |
Specializes in serving smaller retail chains throughout North America. |
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